Ian was efficient, friendly and professional from the outset. He carried out the work in an extremely timely and tidy fashion at a good comparative price. He was pleasant to have around and we felt comfortable with him in the house. We are very pleased with our new boiler and the difference it has made. Ian was very helpful with regard to choice and advised accordingly. We will have no hesitation in recommending Ian to others and he would be our first choice for any further plumbing work we require.